What this is, and who it binds.
This is a contract between you and Stadora, Inc., a Delaware corporation, governing your use of stadora.com and the Stadora apps for iOS, Android, and the web (the "Service").
By signing up, clicking "I agree", or using the Service, you agree to these terms. If you're using Stadora on behalf of a brokerage, team, or company, you confirm that you have authority to bind that entity, and "you" in this document refers to that entity.
If your team is on a Stadora Business agreement, the master service agreement attached to that contract overrides anything below where there's a conflict. Otherwise, this document plus the Privacy Notice is the whole agreement.
Your account.
- You must be 18 or older and a licensed real-estate professional (or an authorized member of a licensed brokerage) to use Stadora.
- One human, one account. Don't share logins. If your assistant needs access, add them as a seat — it's free for the first one.
- Keep your credentials safe. You're responsible for activity under your account. If something looks off, tell us immediately.
- Accurate information, please. Real name, real license number. We may ask for verification before unlocking certain features (MLS sync, e-signature, etc.).
Plans, billing, and trials.
Free trial
New accounts get 14 days of full access at no charge. We don't ask for a card up front. If you don't pick a plan by day 14, your workspace stays read-only for 30 days, then archives — your data sits where you left it for another 90 days before deletion.
Paid plans
Plans are billed monthly or annually in advance, in USD or EUR. Annual plans get a 20% discount, prepaid. Taxes are added where required. Invoices arrive by email; cards charge automatically on the renewal date.
Refunds
If you cancel, your plan keeps running until the end of the period you've paid for. We do refund pro-rata on annual plans if you cancel within the first 30 days — no questions, just write to billing@stadora.ai.
Failed payments
We retry a failed card four times over 14 days. If it still doesn't go through, the workspace becomes read-only. Your data isn't touched.
Price changes
If we change the price of your plan, we tell you at least 60 days before your next renewal. You can switch plans or cancel before the new price takes effect.
Acceptable use.
Use Stadora for actual real-estate work. Don't use it to:
- Spam, harass, or scrape. Our voice and SMS features require lawful consent in your jurisdiction. Sending bulk unsolicited messages will get the workspace suspended on the first complaint.
- Violate fair-housing laws. Steering, redlining, or marketing copy that excludes a protected class is a hard line. We will terminate accounts.
- Reverse-engineer the product. No probing, no scraping the API beyond your published rate limits, no decompiling the apps.
- Resell access. Each seat is for one human user. If you want to embed Stadora in another product, talk to us — there's an API agreement for that.
- Store regulated data we don't support. Stadora is not a HIPAA-compliant service and is not a system of record for credit-card numbers. Don't put PHI or full PANs in here.
If we believe an account is being used to break the law or to harm other users, we may suspend it immediately and ask questions after. We try to give notice when we can.
Your content stays yours.
Anything you put into Stadora — contacts, listings, notes, voice memos, marketing copy you generate — is your content. You own it. We don't claim a copyright interest in it.
You grant us a narrow, worldwide, non-exclusive licence to host, store, transmit, transcribe, back up, and display your content strictly to provide the Service to you. That licence ends when you delete the content or close your account.
We don't train foundation models on your content. If we ever offer an opt-in, fine-tuned model that uses customer data, it will be opt-in, narrowly scoped, and revocable. See the Privacy Notice for the long version.
Our software, our IP.
The Stadora apps, name, logo, and underlying code are ours. We grant you a personal, non-transferable, non-exclusive licence to use them while your account is in good standing. We retain everything else.
Feedback is welcome and free — if you tell us "you should build X", we may build X without owing you anything. We'll still credit you in the changelog if you'd like.
Third-party services.
Stadora connects to MLSs, calendar providers, e-signature platforms, and a handful of other services. When you connect one of those, you're agreeing to that provider's terms in addition to ours. We aren't responsible for what they do with your data once it leaves us — though we only send what's needed, and we say what's sent in our sub-processor table.
Ending the agreement.
By you
Cancel any time from Settings → Account → Cancel. The Service keeps running until the end of your paid period. After cancellation, you have 90 days to export your data; after that it's deleted from production. Backups roll off after another 90 days.
By us
We may suspend or terminate the agreement if you materially breach these terms (most often: non-payment, abuse, or fair-housing violations) and don't fix it within 14 days of written notice. For abuse that's actively harming users, we may suspend without notice.
What survives
Sections on IP, liability, indemnification, and disputes survive termination.
What we promise (and don't).
We promise to provide the Service with reasonable skill and care, with a target uptime of 99.9% measured monthly. The current month's status is at stadora.ai/status. If we miss the SLO on a Business plan, you get service credits per the master agreement.
Apart from that: the Service is provided "as is" and "as available". To the maximum extent permitted by law, Stadora disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated content (transcripts, marketing copy, summaries) will be accurate. Always review AI output before sending it to a client.
Limitation of liability.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, goodwill, or data — even if advised of the possibility. Stadora's total liability in any 12-month period is capped at the greater of (a) US $100, or (b) the fees you paid Stadora in the 12 months preceding the event giving rise to the claim.
Some jurisdictions don't allow these limitations. Where that's true, the limitations apply only to the extent permitted.
If we disagree.
First: email us at legal@stadora.ai. The vast majority of disputes are resolved by a real conversation within two weeks.
If that doesn't work, these terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Any dispute will be resolved by binding arbitration administered by JAMS in Wilmington, Delaware, under its streamlined rules — except that either party may bring small-claims actions in the appropriate small-claims court, and either party may seek injunctive relief in court for IP misuse.
You waive the right to participate in a class action against Stadora. Each dispute is heard on its own. EU consumers retain any non-waivable rights under their local law.
Changes to these terms.
If we materially change these terms, we'll email every active account at least 30 days before the change takes effect, and we'll post a diff at stadora.ai/privacy/diff. If you don't agree to the new terms, cancel before they take effect and we'll refund the unused portion of any annual plan, pro-rata.
Minor wording changes (typos, clarifications) get a version bump and a note in the changelog. We won't quietly tighten anything.
Reach a person.
For anything legal, contractual, or just confusing — write to legal@stadora.ai. For billing, billing@stadora.ai. For privacy, privacy@stadora.ai. We answer.